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About Jammu and Kashmir Integrated Grievance Redress and Monitoring System

The “Jammu and Kashmir Integrated Grievance Redress and Monitoring System” (JK-IGRAMS), now known as JK Samadhan portal, has been developed to enable citizens to register their grievances and seek redress/ answers from the concerned departments.

Note: This page is published by JK Grievance Guide, an independent information resource. We are not affiliated with, endorsed by, or connected to the Government of Jammu & Kashmir or the JK-IGRAMS/Samadhan portal. For official grievance filing, please visit the JK Samadhan portal directly.

Though it has existed for the past few years, an attempt has now been made to provide a single window for lodging, channelizing, and tracking grievances by integrating it with the Government of India’s CPGRAMS at the top and the District Grievance Cells of all 20 districts at the bottom. Further, toll-free Call Centers have been set up to provide an alternative channel for citizens to register their grievances at the district level.

The following are the key features of the system:

Easy to use

  • Allows grievance registration 24 x 7.
  • Portal is integrated vertically above with GoI (CPGRAMS) and below with the districts and their subordinate Officers
  • Provision to submit the grievance in English.

Other Modes of Registration

  • Any Postal/Registered Complaint addressed to the Grievance Cell is also fed into the System.
  • Grievances pertaining to the districts can also be registered by calling the toll-free District Call Centers (18005722327 for Jammu Division and 18005722328 for Kashmir Division).

Transparency/Accountability

  • Grievances cannot be deleted/tampered with by anyone, including the admin.
  • Fortnightly reports of all Departments/Officers are submitted to the Lieutenant Governor.
  • Unique Grievance Number available for tracking.
  • Facility to submit clarification related to the grievance.

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