This guide covers how to register, track, and follow up on a grievance with the Uttar Pradesh government through the Jansunwai-Samadhan portal (also called IGRS UP), plus the CM Helpline, which is actually the state’s primary complaint channel.
What is Jansunwai-Samadhan (IGRS UP)?
Jansunwai, officially the Integrated Grievance Redressal System (IGRS) of Uttar Pradesh, is the state government’s online platform for citizens to register, track, and follow up on grievances against government departments, offices, and public authorities. It was introduced at the district level in January 2016 and expanded to other levels of government the following month. The portal is developed and hosted by the National Informatics Centre (NIC), Uttar Pradesh, on behalf of the Chief Minister’s Office, and the system is owned by the Lok Shikayat Vibhag (Public Grievance Department) at the CM’s Office in Lucknow.
How to File a Grievance Online
- Visit the official Jansunwai-Samadhan portal.
- Click Register Grievance and enter your mobile number.
- Enter the Captcha shown, then verify with the OTP sent to your mobile.
- Fill in your grievance details, select the relevant department, and attach supporting documents if needed (PDF/JPG/PNG, usually under 1MB per file).
- Submit to receive your unique reference number, which you’ll need to track status, send reminders, or give feedback later.
CM Helpline: 1076
The Chief Minister Helpline (1076) is a toll-free number operating 24×7 from a call centre in Lucknow, feeding directly into the same Jansunwai backend system. It’s a genuine alternative to the online portal, useful if you don’t have internet access or prefer to file by phone.
- Call 1076 and provide your name, mobile number, address, and grievance details to the call centre executive.
- Your complaint will be registered in the Jansunwai system, and you’ll be given a registration number over the call.
- Use that same number later on the portal to track status, send a reminder, or give feedback once resolved.
How to Track Your Grievance Status
- Go to the official Complaint Tracker page.
- Enter your registered mobile number or email ID, whichever you used at the time of filing.
- View the current status, forwarding details, and (once resolved) the disposal report.
Sending a Reminder if There’s No Response
Unlike some state systems, Jansunwai doesn’t have a separate formal “appeal” stage; instead, if your grievance isn’t resolved within the stipulated time, you can send a reminder directly through the portal, which flags it for special monitoring at higher levels, including the Chief Minister’s Office.
- Go to the Send Reminder page.
- Enter your grievance reference number and registered mobile number or email.
- Submit the reminder; pending reminders receive special monitoring from the CM’s office.
- After resolution, you can also submit feedback on how your grievance was handled. If a higher officer finds the feedback rating poor, the case can be reopened.
What Can’t Be Filed as a Grievance
The official portal explicitly lists categories that will not be accepted as a “jan shikayat” (public grievance) and are handled through separate channels instead:
- Matters related to the Right to Information (RTI) Act
- Cases already under consideration in a court of law
- General suggestions (not complaints)
- Demands for financial assistance or a government job
- Service matters of government employees, including transfers, unless departmental options have already been exhausted
Frequently Asked Questions
What is the UP CM Helpline number?
The Chief Minister Helpline is 1076, a toll-free number operating 24 hours a day, feeding directly into the same Jansunwai grievance system as the online portal.
How do I check my Jansunwai complaint status?
Visit the Complaint Tracker page at jansunwai.up.nic.in/ComplaintTracker and enter the mobile number or email ID you registered your grievance with.
Is there an appeal process on Jansunwai?
Jansunwai doesn’t use a formal “appeal” stage. Instead, if a grievance isn’t resolved in time, you send a reminder through the portal, which escalates it for higher-level monitoring, including from the Chief Minister’s Office.
Can I file an RTI request through Jansunwai?
No. RTI matters are explicitly excluded from Jansunwai and are handled through a separate RTI process.
Where do I report corruption or bribery by a UP government official?
Use the dedicated Anti-Corruption Portal (acp-cm.up.gov.in) rather than the general Jansunwai grievance system.
