JK Grievance Redressal: Complete Citizen Guide (JK-IGRAMS / JK Samadhan)
This page explains how to file, track, and escalate a grievance with the Jammu & Kashmir government through the JK Integrated Grievance Redress and Monitoring System (JK-IGRAMS), now known as the JK Samadhan portal.
What is JK-IGRAMS / JK Samadhan?
The Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JK-IGRAMS), now known as the JK Samadhan portal, was developed to enable citizens to register their grievances and seek redress or answers from the concerned departments. It provides a single window for lodging, channelizing, and tracking grievances, integrated vertically with the Government of India’s CPGRAMS at the top and District Grievance Cells across all districts at the bottom. Toll-free call centers offer an alternative channel for citizens to register grievances at the district level, and every grievance receives a unique tracking number so its progress can be monitored end to end.
How to File a Grievance Online
- Visit the public grievance lodging page on the official JK Samadhan portal.
- Register a new account or log in with your existing credentials at samadhan.jk.gov.in/login.
- Select the relevant department and district (district-level routing is now handled within the same portal).
- Submit your grievance details in English.
- Note your unique Grievance Number: you’ll need this to track status.
Other Ways to File a Grievance
- Call 1905, the portal’s toll-free number for filing grievances by phone.
- Postal or registered complaint addressed to the Grievance Cell:
- Jammu: Department of Public Grievances, Civil Secretariat, Jammu – 180001
- Kashmir: Department of Public Grievances, Church Lane, Sonwar, Srinagar – 190001
- Older District Grievance Cell toll-free numbers (Mon–Sat, 9:30 AM–5:30 PM):
- Jammu Division: 1800-572-2327
- Kashmir Division: 1800-572-2328
- Email: jk-grievance[at]jk[dot]gov[dot]in
How to Track Your Grievance Status
- Go to the official grievance tracking page.
- Enter your Grievance ID and your registered mobile number.
- Click Send OTP, then enter the OTP received on your mobile to verify.
- Enter the Captcha shown on screen and click Submit to view your grievance status.
According to the Department of Public Grievances, average resolution time on the portal currently runs between 11–18 days.
Escalation: What If There’s No Response?
If your grievance remains unresolved, you can file an appeal. Note that appeals can currently only be lodged by registered users logged into the portal. Unregistered visitors attempting to appeal are redirected to log in or register first.
- Go to the appeal page.
- If you already have an account, log in via the portal’s User Login section using your username and password.
- If you don’t have an account yet, use the registration link on the same page to create one first.
The portal does not publish a fixed number of days you must wait before appealing. Officials have described the appeal process as escalating unresolved cases to the highest level for action. If it’s been well beyond the typical 11 to 18 day resolution window with no update, filing an appeal is reasonable.
District-wise Grievance Routing
District-level grievance handling has now been merged into the main JK Samadhan portal, so you no longer need a separate district office link. When you lodge a grievance at samadhan.jk.gov.in/publicGrievance, you’ll select your district and department directly within the same form.
If you’d rather file by phone, the toll-free District Call Centers above (Jammu and Kashmir Division) remain a separate, non-portal option.
Frequently Asked Questions
What is JK Samadhan?
JK Samadhan is the current name of the Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JK-IGRAMS), the same portal, rebranded. It lets citizens register, track, and appeal grievances with J&K government departments online.
How do I log in to the JK Samadhan portal?
Go to samadhan.jk.gov.in/login and sign in with your registered username and password. If you don’t have an account yet, use the Registration option on the same portal to create one.
How do I check my grievance/complaint status?
Visit the status tracking page, enter your Grievance ID and registered mobile number, verify with the OTP sent to your phone, then enter the Captcha and submit.
What is JK Raabita?
JK Raabita is a citizen-outreach mechanism linked with JK Samadhan. Additional Deputy Commissioners in each district serve as Raabita Nodal Officers, single points of contact for coordinating grievance redressal at the district level.
Is the Governor’s Grievance Cell the same as JK Samadhan?
They’re connected historically: what used to be called the Lieutenant Governor’s Grievance Cell was later formally restructured into the Department of Public Grievances, which now runs the JK Samadhan portal. The Kashmir division office remains at Church Lane, Sonwar, Srinagar.
Is there a separate portal for Kashmiri migrant property grievances?
Yes. Grievances related to immovable property of Kashmiri migrant families are handled through a dedicated portal (jkmigrantrelief.nic.in / kashmirmigrantsip.jk.gov.in) run by the Relief, Rehabilitation and Reconstruction department, separate from JK Samadhan’s general grievance system.
Other State Grievance Portals
Looking for grievance redressal information in another state? Here are the official portals. As guides for each state are published on this site, the link below will be updated to point to our full guide instead of the official portal directly.
- Uttar PradeshJansunwai (IGRS UP)
- MaharashtraAaple Sarkar Grievance Redressal
- RajasthanRajasthan Sampark
- GujaratSWAGAT Online
- PunjabConnect Punjab (PGRS)
- HaryanaCM Window Haryana
- DelhiCM Jan Sunwai Portal
- All Other StatesCPGRAMS (Government of India)
More states will be added here as they’re covered. If your state isn’t listed yet, CPGRAMS above accepts grievances for both central and most state government departments.